Frequently Asked Questions
Frequently Asked Questions
General
Is CancerEDGE an insurance policy?
No. CancerEDGE is not insurance. It is a membership-based program that provides genomics insights and navigation guidance to support informed conversations with your health care provider.
It complements existing care, it does not replace insurance or clinical decision making.
What is CancerEDGE?
CancerEDGE is a membership program that helps you interpret genomic signals, receive navigation guidance, and make more informed choices over time. It focuses on well-researched areas in cancer.
Who can I contact with questions?
You can reach us by phone or email.
Email: service@canceredge.com
Call: 844-580-0096
Enrollment
How do I enroll?
Visit www.canceredge.com or call 844-580-0096. Once enrolled, you will receive a welcome letter, membership ID card, and instructions to request your optional DNA kit or connect with navigators for guidance.
Your membership becomes active immediately once enrollment is completed.
What is the cost?
A retail yearly membership fee is $799. Children are included at no additional cost through age 26, with the exception of DNA testing.
Your membership fee does not change based on how much you choose to use the program.
What states is CancerEDGE available in?
The program is currently available to residents of: Alabama, Arizona, Arkansas, Connecticut, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Maryland, Minnesota, Mississippi, Nebraska, New Jersey, New Mexico, North Dakota, Ohio, Pennsylvania, South Carolina, South Dakota, Vermont, Wisconsin, and Wyoming.
If you live outside these states, enrollment is not currently available.
Who is eligible to join?
Residents of all states except NY are eligible to join. Members should not have had a cancer diagnosis or treatment in the past 24 months.
Dependents age 26 and under may be included at no additional cost, with the exception of DNA testing.
Testing
Do genetics determine everything about my health?
No. Genetics are only one part of the picture. Your age, family history, lifestyle, and other clinical factors also influence risk. Genetic insights are meant to support, not replace, medical care decisions.
How are risk scores created?
Some reports combine genetic information with health and lifestyle factors to generate a more personalized estimate of risk. This approach may provide more context than genetics alone.
How does the DNA testing process work?
After you enroll, you may choose to request a DNA kit. Once you receive it, you collect your saliva sample at home and return it using the prepaid packaging.
Results will be available in your secure portal once processing is complete. You can also choose to schedule time with a licensed genetic counselor to help understand your results. DNA testing is optional.
How is this different from other DNA tests?
The genomic mapping offered within the membership provides structured reporting on meaningful inherited genomic signals, reviewed by certified genetics professionals.
Unlike recreational DNA tests, this membership includes navigation guidance to help you understand findings and emerging research over time.
How long does it take to receive results?
Most results are available within approximately 4–6 weeks after your sample is received by the laboratory. Timing may vary based on testing type.
Is there a full list of genes included in the test?
The test analyzes all of your genes, your whole genome. The optional DNA testing provides clinically actionable information on a curated set of genes associated with hereditary cancer and cardiovascular conditions. Additional genes sequencing is used to report on new risks over your lifetime.
What conditions may be included in testing?
Depending on your membership and selections, testing may include insights
related to:
- Certain hereditary cancers
- Cardiovascular conditions
- Medication response (pharmacogenomics)
- Additional clinically actionable conditions
Available reports may evolve as science advances.
What is the difference between single-gene risk and polygenic risk?
Single-gene testing looks for rare inherited changes that strongly increase risk for certain conditions.
Polygenic risk combines many small genetic factors to estimate risk for more common conditions such as heart disease, diabetes, and certain cancers.
Both types of insights may be included to provide a more complete view of your health.
What type of genetic testing is performed?
Your optional DNA test uses whole-genome sequencing, which reads your genetic information once and allows new health insights to be generated over time without needing additional samples.
Will I need to provide another sample in the future?
Generally, no. Because whole-genome sequencing is performed once, new insights may be generated from your existing data as research evolves.
Results
Should my family members consider testing?
Some genetic findings may be relevant to close relatives. If a result suggests inherited risk, family members may wish to discuss testing with their healthcare provider or a genetic counselor.
What does a negative result mean?
A negative result means no disease-causing variants were identified in the genes tested.
It does not eliminate all risk. Personal, lifestyle, and environmental factors still play an important role, and routine medical screening is still recommended.
What does a positive result mean?
A positive result means a genetic change associated with increased risk was identified.
It does not mean you will definitely develop a condition. Your healthcare provider can help interpret the finding and discuss next steps.
Will I receive help understanding my results?
Yes. Members may schedule time with licensed genetic counselors who can explain results and answer questions.
Services
What is a navigator, and how do they support me?
A navigator is a trained professional who provides navigation guidance if you ever receive a diagnosis in the future.
They can help you understand what information means, explore potential options, and support discussions with your health care provider.
What support is available if I receive a diagnosis in the future?
Your membership focuses on navigation and support if a diagnosis occurs in the future. This may include healthcare navigation guidance, access to nurse navigators, recommendations for additional genomic tests, and access to additional resources that may be available within the program or through your benefits.
Availability and out-of-pocket costs may vary depending on insurance coverage and program policies.
In the event that recommended testing coverage is denied by your insurance, CancerEDGE may be able to pay for the testing.
Privacy And Quality
Does the test detect every possible health risk?
No. No genetic test can detect all possible conditions or variants. Some risks may not be included or may not yet be known to science. Genetic testing should be considered alongside routine medical care.
How is my data protected?
Your information is stored in secure, HIPAA-compliant systems with industry-standard safeguards.
Is this test FDA-approved?
These laboratory-developed tests are not cleared or approved by the FDA. Results should always be interpreted by a healthcare professional.
(This language mirrors vendor disclosures and is important for compliance.)
What accreditations do your partner labs have?
All genetic analysis included in the optional DNA test is performed in CLIA-certified and CAP-accredited laboratories.
These accreditations support high standards for processing, quality, and data review integrity.
Ongoing Engagement
How often are reports updated?
As new research becomes available, additional reports or updates may be added to your member portal. You can review updates with a navigator or genetic counselor.
Cost Awareness
Doesn’t insurance cover most of this?
Insurance may cover many services, but members are often still responsible for deductibles, copays, coinsurance, and non-medical expenses.
Lost wages, travel, caregiving needs, and household adjustments are typically not covered. As a result, many families still experience meaningful financial strain even with good coverage.
How can early awareness help reduce financial strain?
While no program can prevent every illness, earlier awareness of health risks may support more proactive conversations about prevention, screening, and lifestyle changes.
Preventive care and earlier detection are often less intensive, less disruptive, and less costly than treating advanced disease. Having more information can help you and your provider make decisions with both your health and long-term planning in mind.
How does CancerEDGE fit into long-term planning?
CancerEDGE is not insurance and does not pay medical bills. It is a membership program that provides genomic insights and navigation guidance to help you better understand your health risks and plan with greater clarity.
For many members, the goal is simple: fewer surprises, more preparation, and greater confidence about the future.
How expensive can cancer care be?
Cancer treatment costs vary widely, but they may include diagnostic testing, surgery, chemotherapy, radiation, medications, specialist visits, and ongoing monitoring.
For many families, total costs can reach tens of thousands, or more, over the course of treatment, even with insurance coverage. Out-of-pocket expenses such as deductibles, travel, lodging, childcare, and time away from work can add up quickly.
These costs often arrive at the same time families are already coping with the emotional weight of a diagnosis.
What is “financial toxicity”?
“Financial toxicity” is a term used in healthcare to describe the financial stress and hardship that can come with medical care.
Even with insurance, the cost of deductibles, copays, medications, and lost income can create lasting strain. For many families, the financial impact of illness can feel overwhelming and may affect savings, retirement plans, or everyday expenses.
Financial stress can become a burden alongside the medical condition itself.
Why talk about the cost of cancer or heart disease?
Serious illness affects more than your health, it can affect your family’s financial stability, work, and peace of mind.
Beyond the medical diagnosis, many families face unexpected bills, time away from work, travel for care, and difficult financial decisions. Understanding potential risks earlier may help you plan ahead and have more informed conversations with your healthcare provider.